Terms and Conditions

Settvale Plumbing website is owned and operated by Settvale Ltd. (referred to as "Settvale /we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website by you including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Returns Policy, and Privacy Policy.


By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.

Please make sure you:

* Read through these terms and conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.

* Also read our Privacy Policy section regarding your personal information.


1. General

1.1 We reserve the right to change these terms and conditions at any time. If any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website


2. Order process

2.1 All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered.


3. Delivery

Delivery charges and estimated timescales may be specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Settvale shall be under no liability for any delay or failure to deliver the products within estimated timescales.


4. Payment

4.1 We will refund any payment made from your card in the unlikely event that goods are unavailable or if we are unable to fulfil your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

4.2 Payment can be made by PayPal. For information about secure on-line ordering please see Privacy.

4.3 All prices include VAT and exclude delivery charges, unless expressly stated otherwise.


5. Returns, Cancellations and Substitutions

Returns require a returns number

Returns Policy

If you change your mind about the product when you receive it you can notify us any time within 14 days and return it for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost to return the item and your initial delivery charge will not be refunded.

It is your responsibility to ensure that returned goods reach us unused and in good condition. They should be well packed when you return them to us. Please do not write on the product packaging.

Returns Address:

Settvale Plumbing - Returns Department 
Unit 2 Bate Mill
Batemill Road
Birch Vale
SK22 1BB

Email info@settvale.co.uk with your customer invoice number to request a returns number so that we know to expect your return. Please remember to put your customer invoice number on your email to help us to process your request for a returns number as quickly as possible.

Returns Policy - Faulty Goods

We will refund the cost of the goods and the delivery charges on faulty items, please contact info@settvale.co.uk to arrange for the goods to be collected.

All returns are tested and if the item proves not to be faulty when tested we will offer to return the item to you. 

Checking Goods For Damage

For small item deliveries that arrive with carriers please inspect the goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.

Email info@settvale.co.uk with the details as soon as possible. 

6. Intellectual Property

6.1 You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


7. Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, Settvale will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Settvale will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Settvale accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


8. Miscellaneous Provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.


Settvale Plumbing website is owned and operated by Settvale Ltd.

If you wish to contact us our Trading Address is:

Settvale Ltd,

Unit 3 Bate Mill, Bate Mill Road. Birch Vale, High Peak, Derbyshire, SK221BB.


Telephone: 01663 749555

Email: info@settvale.co.uk 

Co Reg No: 4544980. VAT Reg No: 880844006


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